Presentation for the first conversation, 13 slides

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FehabLabs

Every enquiry has a next step.

Website and enquiry route for Swiss SMEs

Abbas Kansou and Shervin Ramezani

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In today’s conversation

What today is about.

We want to understand how an enquiry becomes a quote in your business. If no sensible approach emerges, we record that just as clearly.

  1. You tell us how an enquiry is handled in your business today.
  2. We show what we build, what it costs and how we sign it off.
  3. We clarify what is needed for a quote.

Your steps with FehabLabs

  1. Getting to know usdone
  2. Conversationcurrent step
  3. Quotepending
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Your workflow today

How do enquiries reach you today?

The best way is to go through your last typical enquiry together.

  1. Where does it arrive?

    Through the website, by email, by phone or in several places at once.

  2. Who takes it on?

    And how does your team see that someone has taken it on?

  3. What is still missing?

    Which details, measurements or photos have to be sent later?

  4. When does the quote go out?

    And how do you see which quotes are still outstanding?

We ask about your workflow, not about customer data.

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What we build

We build the website and the enquiry route as one workflow.

  1. Websiteshows what the business does and takes enquiries
  2. Enquiry routethe enquiry arrives complete, with a person responsible and a next step
  3. Sign-off with a test casea labelled test enquiry shows that the workflow works

Set out in the quote

Scope, interfaces, dates and any VAT are set out in the quote for your project.

You decide the approvals.

Standard drafts can be created automatically. For critical actions, we agree clear rules and responsibilities.

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Examples to try out

How it looks in four fictional businesses.

Sample with fictional data
Schreinerei Ahornrain (fictional): on the left the customer’s enquiry, on the right the customer file in the business. The demos are in German.

Names and data are fictional. No CRM, calendar or bookkeeping system is connected. Not every function shown is part of every starting point.

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Starting point with a guide price

Web presence

For businesses whose website no longer shows what they do.

Guide priceCHF 3,900

The guide prices are for orientation. Scope, interfaces, dates and any VAT are set out in the quote for your project. Licences, hosting and additional services are listed separately. A single existing workflow can also be a sensible starting point.

Scope

  • Up to five core pages, one language
  • Custom design, works on mobile
  • Enquiry form and technical SEO basics
  • Two bundled rounds of revisions

Sign-off

We check the agreed pages on a computer and a smartphone, their links, and a labelled test enquiry until it arrives at the agreed destination.

Discuss your web presence
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Starting point with a guide price

Website and enquiry process

For teams that want to capture enquiries in a structured way and follow them up reliably.

Guide priceCHF 6,900

The guide prices are for orientation. Scope, interfaces, dates and any VAT are set out in the quote for your project. Licences, hosting and additional services are listed separately. A single existing workflow can also be a sensible starting point.

Scope

  • Everything included in Web presence
  • Structured enquiry capture
  • One CRM pipeline with assigned responsibility and reminders
  • Introduction to the agreed workflow

Sign-off

In addition, we check whether a labelled test enquiry arrives in the CRM with the agreed details, an assigned person and the next step. We follow an agreed reminder through until it arrives.

Discuss your enquiry process
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Starting point with a guide price

Website and automated processing

For recurring steps between your website, CRM and other applications.

Guide priceCHF 9,900

The guide prices are for orientation. Scope, interfaces, dates and any VAT are set out in the quote for your project. Licences, hosting and additional services are listed separately. A single existing workflow can also be a sensible starting point.

Scope

  • Up to eight core pages, one language
  • Up to three standard systems and three workflows
  • Error notifications and a manual fallback
  • Documentation and a joint functional check

Sign-off

In addition, we test each agreed workflow with a normal case, an event that arrives twice, and a failure followed by recovery. We walk through the result, error notification and manual fallback together.

Discuss your workflow
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Your input

What we need from you.

Web presence

A page list, approved texts and images, and one person who collects your feedback in one place.

Before we start, we clarify the business access required and where you want enquiries to arrive.

Website and enquiry process

As for Web presence; in addition, we agree required details, sales stages, responsibility and reminders.

You name the CRM and a person who checks the workflow with us; we clarify the access and licences needed before the go-ahead.

Website and automated processing

As for the enquiry process; in addition, we define the systems and workflows together, within a maximum of three standard systems and three workflows.

Together with us, you decide the triggers, the results you want, the approvals needed and the manual fallback.

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Sign-off, agreed in advance for every starting point

We sign off with a labelled test case.

For every starting point

  • Agreed pages on a computer and a smartphone
  • The links on the pages
  • Labelled test enquiry until it arrives at the agreed destination

In addition for the enquiry process

  • Test enquiry with the agreed details in the CRM
  • Person responsible and next step
  • Agreed reminder followed through until it arrives

In addition for connected workflows

  • Each workflow in the normal case
  • An event that arrives twice
  • Failure and recovery
  • Result, error notification and manual fallback, walked through together
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After sign-off

Operation and improvement.

Guide priceCHF 490per month

Operation and improvement as separately agreed care, guide price CHF 490 per month with up to two hours for defined checks, analysis and adjustments. Together we agree what the care should achieve and exactly what it covers.

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Who we are

You speak directly with the two people who quote and build.

Abbas Kansou

Conversation, quote, sign-off and introduction to the workflow

abbas@fehablabs.ch
+41 76 260 36 63

Shervin Ramezani

Building and testing

shervin@fehablabs.ch

FehabLabs

An agency run by Abbas Kansou and Shervin Ramezani

Freilagerstrasse 39
8047 Zürich

Mon–Fri 08:00–17:30 (Swiss time)
Visits by appointment only

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Next step

If it fits, the quote follows. Only then do you decide.

After this conversation:

  1. Getting to know usdone
  2. Conversationdone
  3. Quotecurrent step

For the quote, we record

  1. Where you want to begin: a starting point or a single existing workflow.
  2. Which systems stay and which access is needed.
  3. Who on your side takes part and collects the feedback.
  4. Which test case we sign off with together.

Abbas Kansou
abbas@fehablabs.ch
+41 76 260 36 63

Shervin Ramezani
shervin@fehablabs.ch

Discuss your project
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