Appointments and callbacks
Enquiries get an appointment or someone clearly responsible.
- Suitable starting point
- “Website and enquiry process” Guide price CHF 6,900
- To try out
- The demos are in German.Demo Physiotherapie am Beispielplatz (fictional)
How appointments and callbacks get organised in your business
The phone rings while you are with a customer, the note with the callback number is in the car, and by evening it is unclear who has already called back. Appointment requests by email are arranged through several messages back and forth. With an organised workflow, every enquiry gets an appointment or a person who takes care of it, and the customer gets a confirmation.
Record callback requests
Callback requests from the website, email or answering machine are recorded with name, number, request and preferred time and assigned to the right person as a task. You decide who is responsible for which requests.
Coordinate calendars
As far as your calendar allows a connection, we suggest appointments from the times that are actually free or let customers book directly. You decide which times are released and how much buffer there is in between.
Confirmations and reminders
Customers receive a confirmation and a reminder before the appointment, and your team sees the day at a glance. We agree the wording and timing of the reminder with you.
Example scenario (fictional)
Appointments and callbacks in practice
A physiotherapy practice with three therapists keeps the phone on silent during treatments and calls back during breaks. Callback requests now reach the therapist responsible as a task with the request and preferred time, and patients book follow-up appointments directly in the released time slots. A reminder goes out the evening before, and the practice sees who has confirmed.
How you can tell it fits
- A good fit if calls cannot be answered while you are working.
- A good fit if arranging appointments by email takes several rounds.
- A good fit if callbacks get forgotten because they are written on scraps of paper.
What is included and what is not
Which calendars can be connected depends on their interfaces; we check that beforehand. Whether an appointment takes place, who attends it and how short-notice cancellations are handled stays in your hands.
Starting point
This fits a starting point with a guide price.
The guide price applies to the scope of the starting point. Before we start, we put in writing whether that scope covers appointments and callbacks or whether a separate quote is needed.
Website and enquiry process
Guide priceCHF 6,900
For teams that want to capture enquiries in a structured way and follow them up reliably.
- Everything included in Web presence
- Structured enquiry capture
- One CRM pipeline with assigned responsibility and reminders
- Introduction to the agreed workflow
Licences, hosting and additional services are listed separately.
You can try it out in the demo “Physiotherapie am Beispielplatz (fictional)”, with sample data and both sides of the workflow. The demos are in German.
Two questions before you start
Can customers simply book any free slot?
Only the times you release, and only for the services you set aside for it. Everything else goes to your team as a callback request.
What happens to calls nobody answers?
An answering machine with a clear message or a phone agent can take the callback request; this creates the same task as an enquiry from the website. We discuss in the first conversation which option suits you.
The first conversation costs nothing.
Abbas and Shervin take the time to understand how your workflow runs today.
Write directly to abbas@fehablabs.ch or shervin@fehablabs.ch, or use the form.